Frequently Asked Questions

Frequently Asked Questions –

Our Frequently Asked Questions (FAQ) or Questions and Answers (Q&A) are listed here to help answer common questions and answers.

Can I order by phone?
Yes, you can contact a Customer Care Agent at 1-919-526-6055, Monday through Friday from 10:00am to 4:00pm EST. We are a small company and may miss your call due to volume. Just leave a message and an Agent will return your call.

Notice about Spam Filters:
If your Email Provider or ISP has built-in “spam” filters, make sure you check your ‘Bulk’ or ‘Spam’ folder for legitimate emails, including responses from us. Many ISPs such as Yahoo / Hotmail / Gmail, have very aggressive email filtering in place, that may block or mark legitimate emails as spam.
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How can I pay for my order?
We except Visa, MasterCard, America Express, Discover, PayPal & Amazon for payment. If you would like to pay by Electronic Check just choose PayPal as your purchase method when checking out. PayPal does not require the buyer to have an account to use their secure payment system.
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Is it safe to submit my credit card information?
Online ordering is completely secure and encrypted by a Secure Socket Layer (SSL) technology to meet the highest standards of trust and protection. We do not store credit card numbers.
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Sales Tax:
Sales tax will be added for purchases shipped to NC.
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If I’m interested in a product you don’t carry, can I tell you about it?
Yes. If there’s a product you’d like us to carry, drop us an email at and we’ll investigate.
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Order Cancellations:
To cancel an order after it has been made, simply let us know through email or phone as soon as possible. To insure accuracy please include the Order ID (Customer Number) for the order you would like to cancel. Order cancellations are subject to a Merchant Account Processing fee. This is an unfortunate side effect due to non-refundable merchant account transaction fees.
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